On the misuse of user satisfaction surveys in social services
Three reasons why user satisfaction surveys are problematic to assess performance...
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Blog
New ways of knowing
How to make sense of 48 interviews and 100 hrs of observation of staff, users and…
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Problematizing Scale in the Social sector (3): Process v. Products
This is the last, I think, in a series that critiques our preoccupation with scale,…
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Understanding motivation, capability and opportunities for change
What do you do when a snow storm hits in the middle of a user research sprint? You learn!
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“I’m young blood in an old container”
February 17-23 was National 75+ Week, at least, in isolated pockets of Vancouver’s…
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Problematizing Scale in the Social Sector (2): Different Economies
Social innovation discourse has a persistent intoxication with big, scalable ideas. But…
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Dear Social Innovation & Social Finance Steering Group
Melvin wants to kill himself. Sandra is off her meds and going downhill quick. Willard…
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Revising our embedded team training & preparing for research Play-back
The week in short: Sarah, Daniela, Natalie and our great new service designer Marie-Eve…
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Surrey Update #3: Synthesis in our studio
For two weeks in December, four members of the Grounded Space team were immersed in a…
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Seven hours, three researchers, ten stories returned.
What if social services returned the data they collected in a way that sparked…
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